Help
FAQs
ORDERING
Can I send an order as a gift and include a note for the recipient?
Of course! Just put the recipient’s name and address in the ship-to fields and add a personal gift message if you wish to. We will be sure to write out your message on a card and not include the invoice for the gift recipient.
Can I personalize my book with my initials or name?
No, sorry. We don't currently offer customization for our books and journals, however this option will be available soon.
SHIPPING
Do you ship internationally?
Shipping is currently limited to the United States, Canada, and Mexico but we are exploring options to expand to other countries. Drop us a note if you are interested in international shipping and let us know where you are from.
When will my order ship?
Boundaway has a processing time of 1-2 business days for all orders received. For orders placed over the weekend, your items will be processed and shipped out on Monday.
Once your order ships, you will receive an email notification and you should receive it within 2-14 business days depending on your location and the type of shipping you select at checkout.
If there is a delay for reasons that are in our control, we will let you know immediately. During the holiday season, shipping times can take longer.
For more information on shipping times, please visit our Shipping & Delivery page.
How much does shipping cost?
We offer different shipping options for domestic (U.S.) and international orders. Please visit our Shipping & Delivery page for more information.
How can I track my order?
You will be sent an email confirmation with a tracking number once your order has shipped.
PAYMENT
What type of payments do you accept?
We accept mayor credit cards, Paypal, and digital wallets such as Apple Pay, and Google Pay.
Do you offer bulk discounts for large purchases?
Yes. We offer discount pricing for purchases over 10 units. For more information, email us at hello@boundawayworld.com or send us a note here.
RETURNS & REFUNDS
What is your Returns Policy?
We strive for complete customer satisfaction and want you to be happy with your order. If you have changed your mind about your order and would like to return an item, please see our Returns Policy for directions on how to initiate your return.
How long does it take to process a refund?
A refund between 5-10 business days to be credited back to the customer, depending on the customer’s bank processing times. Please see see our Returns Policy for directions on how to initiate your return.
COLLABORATIONS
Can I find The World – Travel Stories in stores?
Our products are currently only sold online, but we are looking for opportunities to distribute in-stores within the United States. Drop us a note if you are interested in becoming a stockist.
How do I become a stockist?
We are always interested in establishing relationships with stores that we think will work well with our products. Please get in touch by submitting a form here.
Do you have an affiliate program for influencers?
We certainly do. We are always on the lookout for ways to partner with new brands and, above all, love meeting fellow travelers. Please send us a note and let us know what you have in mind.
Keep in mind that we carefully select partners who are aligned with our brand, values and general aesthetic, and believe this is important to create mutually beneficial partnerships. Thank you for your interest!
MATERIALS
Where are your books printed?
The World | Travel Stories books are printed in China. Our packaging is printed in the U.S. and assembly takes place in the U.S.
What materials are used for your books?
The World | Travel Stories books are printed on 100gsm offset paper with vegetable-based inks. The hardcovers are made of high-quality linen over thick cardboard, with metallic foil stamping.